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REFYNE Performance

Privacy Policy

This policy explains what information we collect, why we use it and the choices available to you when you visit this website, contact us or book a Rebuild Analysis.

Last updated: 12 October 2026

1. Who we are

REFYNE Performance is a private fitness and lifestyle coaching business operated by Ratan Shetty. In this policy, “REFYNE Performance”, “we”, “us” and “our” refer to REFYNE Performance.

This policy applies to rebuild.refyneperformance.com, our Rebuild Analysis booking journey and the communications you choose to have with us.

2. Information we collect

We may collect the following categories of information:

Information you provide

  • Your name, email address, phone or WhatsApp number and other contact details.
  • Information you submit when booking a Rebuild Analysis, completing a form or contacting us.
  • Details you voluntarily share about your goals, work schedule, lifestyle, training, nutrition, sleep, progress or coaching needs.
  • Messages, feedback, enquiries and records of our communications with you.
  • If you become a client, onboarding information and progress records needed to deliver your coaching.

Information collected automatically

  • Device, browser and operating-system information.
  • IP address, approximate location, referral source and pages visited.
  • Website interactions, such as page views, button clicks and booking-flow events.
  • Cookies, pixels and local-storage records used for site operation, analytics, advertising measurement and booking attribution.

Information from booking and communication providers

When you book through our NextDoorAI-powered booking page or communicate through services such as email, WhatsApp or Instagram, those providers may send us the details required to respond to you or manage the booking. Their own privacy policies also apply to information processed on their platforms.

Important: Please do not submit medical records or other highly sensitive information through the website unless we specifically request it for a clear coaching purpose. REFYNE Performance does not provide medical diagnosis or treatment.

3. How we use your information

We use information where reasonably necessary to:

  • Provide the website and keep it secure and functional.
  • Respond to enquiries and manage Rebuild Analysis bookings.
  • Assess whether REFYNE coaching is appropriate for your goals and circumstances.
  • Deliver and improve coaching services when you become a client.
  • Send service messages, booking reminders and information you have requested.
  • Measure website performance, advertising effectiveness and visitor journeys.
  • Prevent misuse, investigate technical problems and protect our legal rights.
  • Meet applicable legal, accounting and regulatory obligations.

We process information with your consent where required, to take steps you request before entering into a coaching agreement, to perform our agreement with you, to meet legal obligations and for legitimate business purposes that do not override your rights.

4. How information is shared

We do not sell your personal information. We may share limited information with:

  • Service providers that help us host the website, manage bookings, communicate, analyse performance and operate the business.
  • Advertising and analytics partners when their tools are active on the website, including Meta Platforms.
  • Professional advisers and authorities where reasonably necessary to comply with law, protect rights or respond to a valid legal request.
  • A future business owner or successor if the business is reorganised, merged or transferred, subject to appropriate safeguards.

Our key website and booking providers may include Cloudflare, NextDoorAI and Meta. These providers process information under their own terms and privacy policies and may operate in countries outside India.

5. Cookies, local storage, analytics and advertising

This website may use cookies, pixels and browser storage to remember booking intent, keep the site working, understand page usage and measure whether advertising leads to a completed booking.

We use the Meta Pixel on the production website. It may record events such as a page view, a booking-button click, the start of a booking journey and a confirmed scheduled call. Meta may combine this information with information associated with your Meta account in accordance with Meta’s own privacy policy and advertising controls.

Your browser and device may let you block or delete cookies and site data. You can also manage advertising preferences through the relevant platform settings. Blocking certain storage or scripts may affect attribution or parts of the booking journey, but the main website content will remain available.

6. Payments

This landing page does not collect card or bank details. If payment is required for a coaching service, payment information is handled by the payment provider presented to you at that time and is subject to that provider’s privacy practices.

7. Retention and security

We retain personal information only for as long as reasonably needed for the purposes described in this policy, including to provide services, maintain appropriate business records, resolve disputes and meet legal obligations. Retention periods vary depending on the type of information and our relationship with you.

We use reasonable administrative and technical safeguards designed to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.

8. International data transfers

Some of our technology providers operate internationally. Your information may therefore be processed in countries other than the one where you live. Where required, we take reasonable steps to use providers and arrangements designed to protect transferred information.

9. Your rights and choices

Depending on the law that applies to you, you may have the right to:

  • Ask what personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of information that is no longer required.
  • Withdraw consent where processing is based on consent.
  • Object to or restrict certain uses of your information.
  • Ask for a copy of information you provided, where applicable.

We may need to verify your identity before acting on a request. Some information may need to be retained where required by law or for legitimate record-keeping purposes.

10. Children’s privacy

REFYNE Performance’s services and this website are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can review and remove it where appropriate.

12. Changes to this policy

We may update this policy when our services, technology or legal obligations change. The “Last updated” date at the top of the page shows when the latest version took effect. Material changes will be highlighted where reasonably practical.

13. Contact us

For a privacy question or request, contact REFYNE Performance at getfitwithratan@gmail.com.

Please include enough information for us to understand and respond to your request.